— Check-In/Check-Out —
Villa Rental - Check-in and Check-Out Policies
CHECK-IN: The time you may check in to your villa is generally not before 4:00 PM. If no guests are checking out on the same day, we will try to work out an earlier checkin.
CHECK-OUT: Check out time is 10 a.m. Our team will start to arrive at 9:30 AM to prepare and meet with you for the keys and remotes and a walk-through. If you wish to stay longer than 10:00 AM, you must phone us in advance and we'll let you know if someone else is checking in your villa that afternoon or not. * A $200 penalty will be charged to all parties departing later than 10:00 AM without our prior permission.* We must give the housekeepers time to clean and prepare the villa between rentals. Besides locking all windows and doors before you go, and returning your villa keys - please make the house tidy before you leave. This includes disposing of all trash and garbage to the nearest St. Thomas trash dumpsters. No garbage should be left at or in the villa upon departure.
The housekeepers will strip all the beds and launder the bed sheets and towels. Please do not leave wet towels in a pile, as the warm and humid conditions will cause them to get musty and mildewed quickly. Please hang them up somewhere in the villa. If you have any food items left over, the maids would appreciate it if you leave any perishable items in the in the refrigerator before you leave. All dishes, pots, pans, cutlery, glasses, cups - all kitchen items - must be cleaned, dried and stored. One dishwasher load may be left running in the dishwasher. All a/c, fans, lights and electrical appliances must be turned off.
© Copyright 2021, Serendipity Villa, St. Thomas, USVI. All Rights Reserved.